PLog Tablet Errors

This is to confirm our practice that we are no longer providing Helpdesk or troubleshooting support for any customer reported PLog issues that are occurring on the tablet.  Dataforesnics are aware of this.

The reasons for this are:

• We almost always find it has been caused by a bug in an update in Plog, which we weren’t aware of.
• No matter how much time we spend on it, that time is usually not effective in getting the issue resolved.
• It takes a lot of our time and liaison which distracts us from much more significant priorities.
• We don’t want to be in a position where are the middle-men for replicating and documenting customer encountered PLog bugs and be relaying messages back and forth between the client and Dataforensics which is inefficient for everyone.  

We do want to help the issue to be resolved efficiently and asap.  Hence, for any customer issues related to using Plog on the tablet, the customer should be requested sent the following response

It looks like a problem on the tablet. Can you send a copy of your tablet data to support@dataforensics.net (Preferences - Backup Options - Send Dataset Support Request).

It is important this is done asap as Dataforensics will need this data backup and information to investigate.  This is the full extent of our input. 

The only customer initiated PLog troubleshooting we will be doing is investigating any sync errors reported in ESdat.  

Under no circumstances going forward can any customer reported PLog tablet issues be referred to either Heide or David for investigation without first checking with Warwick. 

We will continue to schedule testing of the Plog integration as a part of our standard testing process, before our updates, or before their updates when requested.